Terms & Conditions
Introduction
Welcome to Get A Waeco and thank you for shopping with us. These Terms and Conditions govern the use of the website GetaWAECO.com and the purchase of any goods from it. If you need more assistance you can always contact us on 1800 21 21 21 between 9am – 4pm AEST Monday to Friday (excluding public holidays), or email info@getawaeco.com.au. Our Retail Outlet trading hours for Walkin Trade is Wednesday to Friday 9am – 4pm. We recommend to contact us via telephone prior to attendance to confirm stock availability and that the outlet is open for trading, as stock levels can vary and we cannot guarantee every product will be available for viewing.
Should you object to any of these Terms & Conditions, you must immediately discontinue using this website.
Publisher
GetaWAECO.com Pty Ltd
1 John Duncan Court
Varsity Lakes QLD 4227
Australia
Phone: 1800 21 21 21
Fax: (07) 5507 6001
E-Mail: info@getawaeco.com.au
General Manager
Andreas Bischof
ABN: 65087 090 453
Layout, hosting & programming
Design & Layout - GetaWAECO.com Pty Ltd
Programming - Trent Moffatt Designs
Hosting - On The Net
Copyright & liability
Copyright in the GetaWAECO.com website is property of GetaWAECO. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of GetaWAECO and third parties. This property may only be used for the purposes of browsing the GetaWAECO.com website and acquiring goods and services of GetaWAECO.com.
Disclaimer
All information on this server is provided in good faith without engagement of accuracy.
To the best of GetaWAECO's knowledge, the information is accurate and current. However, GetaWAECO and its related bodies corporate, any of their directors, officers, employees or consultants do not make any representation or warranty as to the accuracy or completeness of the information. Further GetaWAECO explicitly does not take any responsibility for contents of external pages linked from GetaWAECO.
The operating companys of the linked pages are exclusively responsible for these contents.
No liability is assumed for any direct, indirect, incidental, special, consequential or exemplary damages which result or could result by using the goods, services or provided information through the website.
Further you expressly agree that GetaWAECO does not control users of this website and therefore is not liable for their opinions, behaviour and statements.
Information provided by you
If you purchase goods and services from GetaWAECO, we require your name, address, email address, phone number, credit card number or other details to process your order. You agree to provide GetaWAECO with current, complete and accurate customer information when asked to do so by the website or an employee of GetaWAECO.
Virus warning
All care is taken to ensure that GetaWAECO.com websites and data transmissions are free from viruses. However, it is your responsibility to scan data for viruses.
Privacy
We treat all customer information in accordance with our Privacy Policy. Our Privacy Policy constitutes part of these Terms & Conditions:
All information given to us will only be used to enhance your shopping experience, resulting in a more personalised service for you.
We are fully committed to protecting your privacy.
Any personal information that you submit will be used simply to process your orders.
We are not involved in the selling, trading or alternative unauthorised use of personal information. We ensure that we will not pass on your personal details to any other organisations.
From time to time, we may provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This will simply comprise data collected about you and other users to form aggregate results. It will not include any direct personal information that identifies you as our customer.
GetaWAECO will pass on any information relating to suspected fraudulent activity to appropriate authorities.
It is important that any information provided or purchases made by persons under the age of 18 have the consent of parents or guardians.
Any changes to our policies will be posted on this page.
Security
GetaWAECO provides absolutely the best possible security to make every transaction as safe as possible when dealing with credit cards.
We deal directly with the National Australia Bank and their National Secure Internet Payment Service.
All information is secured using the industry standard Secure Socket Layer (SSL) technology which means that all your credit card and personal details are encrypted when transmitted over the Internet.
GetaWAECO itself will not have access to your credit card details.
Please visit the NAB Credit Card Security for details.
If you are concerned about providing your details online please send us an e-mail or telephone 1800 21 21 21 to place your order.
Product Information
Prices of goods, services, delivery and other charges displayed on the GetaWAECO.com website are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. However we are unable to warrant that product descriptions or other contents of this website is accurate, complete, reliable, current or error free.
Orders
Orders will not be despatched until payment in full has been received and GetaWAECO is satisfied with the integrity of the order. All prices listed on the GetaWAECO website are in Australian dollars and include 10% G.S.T. Please be aware we do not ship internationally and cannot accept International Orders. Without limiting the operation of any other Terms & Conditions herein, GetaWAECO is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.
Cancellation by us
We reserve the right not to provide goods or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms & Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.
Cancellation by you
If you need to cancel an order, please contact us immediately on 1800 212121. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our Terms & Conditions relating to Returns & Refunds.
Delivery
We deliver products Australia wide via TNT Express. We do not ship internationally. Goods are despatched from our QLD Warehouse facility and generally deliveries to Brisbane, Sydney and most major towns and cities in N.S.W and QLD will be delivered within One to Three working days. All other cities and country regional areas will take between three to five working days. Please understand Far North Queensland, Northern Territory, Western Australia, Tasmania and other remote areas may take longer. Please note for public holidays the delivery will increase, as timeframes indicated are business working days (Monday to Friday).** Please Note these times can not be guaranteed.
Please note that someone is required to be at the nominated delivery address to sign for the delivery of the goods. Deliveries can take place between 8am to 5pm Monday to Friday. Please understand we cannot telephone prior to delivery of goods. Should you not be in attendance at the nominated delivery address a calling card will be left, advising of the attempted delivery. You are then able to contact the number provided to re-organise delivery of the goods.
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Should you be at work during the week, please consider the delivery of goods to you at your place of work. We suggest detailing your name and C/- your business address.
It is the responsibility of the customer to inform GetaWAECO if an order does not arrive. Once we learn an order has not arrived, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. If an item is delivered damaged, please contact WAECO directly on 1800 21 21 21. The product will be exchanged and sent back at our expense.
Without limiting the operation of any other Terms & Conditions herein, we will not accept liability for any loss or damage resulting from late delivery. Without limiting the operation of any other Terms & Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms & Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Returns & Refunds
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.
WAECO will only accept an exchange if the product is unrepairable or delivered damaged. Please note there is a 10 day exchange policy from invoice date.
Please contact GETAWAECO directly on 1800 21 21 21. The product will be exchanged and sent back at our expense.
In other cases service agents all around Australia will be available to repair the product within the warranty period. Simply refer to the WAECO's service agents list to find your nearest service agent. Bring your defective product there, together with proof of purchase. Your service agent will repair the product as soon as possible and contact you for pick up.
Please note:
The demo / seconds products of WAECO may have slight damages or cosmetic marks, but are all in full working condition. In case of these scratches, marks or slight damage to the body the product cannot be returned. If a product is a reconditioned item please be aware that it is a seconds, has been pre-owned come in under warranty has been fully serviced and is in perfect working order.
Please be aware that we do don’t refund if you change your mind after the sale. Any questions or enquiries should be made before you purchase the goods.
Exchange or upgrade:
We are happy to discuss the option of exchange or upgrade of goods. Decisions will be made at our discretion. Please be aware there is a 10 day exchange policy from invoice date. You will also be required to pay return freight costs. Please note for brand new products purchased a restocking fee will apply on the exchange or upgrade.
Attention:
No refund given if you change your mind.
Release & Indemnity
You agree to waive any and all claims that you now have or may have in the future against GetaWAECO which relate to or are incidental to any transaction.
You agree to indemnify and hold GetaWAECO harmless from and against any and all claims, loss or expense that may be incurred by GetaWAECO which relate to or are incidental to the performance of its duties as described in these Terms & Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.
You further agree to indemnify and hold GetaWAECO harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms & Conditions by you, or the infringement by you, or other users of this website, of any intellectual property or other right of any person or entity.
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